Definitions

• Service: Refers to the Zap Talk platform, including its website and mobile application, operated by Digispoc Technology Private Limited.
• Personal Data: Any information that can identify an individual, either on its own or when combined with other available data.
• Usage Data: Information automatically gathered when using the Service, such as browsing behavior, interaction patterns, and session duration.
• Cookies: Small text files stored on your device to enhance functionality, track preferences, and improve user experience.
• Data Controller: The entity responsible for determining how and why personal data is processed. For this Privacy Policy, Zap Talk acts as the Data Controller of your Personal Data.
• Service Providers: Third-party entities that process data on behalf of the Data Controller to provide, enhance, or support the Service.
• User: Any person who accesses or uses the Service and whose personal information is collected and processed.

Information Collection and Use

When you visit our Website or App, request a product demo, or sign up for a free trial, we gather certain information to optimize your experience and improve our services. Below, we outline the details of the data we collect.

Types of Data Collected

Personal Data

To provide and enhance our services, we may collect personally identifiable information ("Personal Data") to contact or identify you. This may include:

• Email address
• Full name
• WhatsApp-linked phone number
• Mailing address (State, Province, ZIP/Postal Code, City)
• Cookies and usage data
• Social media login credentials
• Other identifiers or sensitive data in compliance with applicable privacy laws

Your Personal Data may be used to contact you through calls, SMS, newsletters, and promotional messages. Even if you are registered under DND, DNC, or NCPR, your active account serves as authorization for us to reach out. To stop receiving messages, simply follow the unsubscribe instructions in our emails.

Usage Data

When you visit our Service via a browser or mobile device, we automatically collect certain usage data, including:

• IP address
• Browser type and version
• Pages visited, along with timestamps
• Duration of time spent on pages
• Unique device identifiers and diagnostic data

For mobile users, we may also collect additional details such as device type, unique ID, operating system, and browser type.

Behavioral Data

We keep track of how you interact with our Website/App across different devices, including what you search for, where you opt in, and your communication preferences, so we can serve you better

Location Data

With your consent, we may collect and utilize your location data to personalize our Service. You can enable or disable location tracking at any time through your device settings

Contact List & Files

Users can upload contact lists, including names, mobile numbers, and email addresses, to initiate conversations. Additionally, we collect audio, video, PDFs, and other media files to support seamless content sharing via our Website/App.

Tracking & Cookies Data

To improve performance and analyze usage, we use cookies and similar tracking technologies. You may disable cookies in your browser, but some features might not work as intended.

Types of cookies used:

• Session Cookies – Power essential features.
• Preference Cookies – Save your settings.
• Security Cookies – Strengthen security measures.

Device Data

We collect data from devices connected to our Website/App, such as:

• Device specifications (OS, hardware, software versions, battery status, storage, browser type, plugins)
• Device activity (e.g., background processes, interaction patterns)
• Device activity (e.g., background processes, interaction patterns) Unique identifiers, Bluetooth signals, and network details (ISP, IP address, connection speed, GPS location, WiFi access points)

Third-Party Information

We may receive information from advertising partners, data providers, and analytics services, including social media login credentials and usage data.

Use of Data

Zap Talk uses the collected data to:

• Provide and maintain our Service
• Notify users of changes to our Service
• Enable participation in interactive features
• Offer customer support
• Conduct analytics to improve functionality
• Monitor Service usage
• Detect, prevent, and address technical issues
• Provide relevant news, special offers, and event information
• Data from Google Sheets will not be shared with third-party tools.

Legal Basis for Processing Personal Data under GDPR

For users in the European Economic Area (EEA), Zap Talk processes Personal Data based on:

• Contractual necessity
• User consent
• Legitimate interests (not overridden by user rights)
• Legal compliance

Data Retention

Zap Talk retains Personal Data only as long as necessary for stated purposes or legal compliance. Usage Data is retained for internal analysis unless required for security or legal reasons.

Data Transfers

Personal Data may be stored on servers outside your jurisdiction. By using our Service, you consent to data transfers to India, where our processing operations occur. We ensure adequate security measures are in place.

Data Disclosure

Business Transactions

In case of mergers, acquisitions, or asset sales, Personal Data may be transferred.

Legal Compliance

We may disclose Personal Data to:

• Comply with legal obligations
• Protect Zap Talk's rights and assets
• Prevent fraud or security threats
• Safeguard users and the public

Security of Data

We prioritize data security; however, no online transmission method is 100% secure. We implement reasonable measures to protect your data but cannot guarantee absolute security.

Third-Party Services

Zap Talk may engage external service providers for operational, analytical, and remarketing purposes. These third parties are contractually obligated to process your data only as instructed and for no other purpose.

Analytics Providers

We utilize third-party analytics tools, including:

• Google Analytics – Tracks user interactions. Privacy Policy.
• Firebase – Google’s mobile analytics platform. Privacy Policy.
• Mixpanel – User interaction analysis. Privacy Policy.

Remarketing & Advertising

We use cookies to serve relevant ads across external platforms:

• Google Ads (AdWords) – Manage settings at Google Ads Preferences.
• Facebook Ads – Control ad preferences via Facebook Ad Settings.

Payment Processing

Our Service may offer paid features processed via third-party payment gateways:

• Apple Store & Google Play In-App Payments
• Stripe & Razorpay

All transactions comply with PCI-DSS standards for secure processing.

Refund Policy

All sales are final. No refunds or prorated credits will be issued.

External Links Disclaimer

Our Service may link to third-party sites. We do not endorse or assume responsibility for their content or data policies.

Children’s Privacy

We do not knowingly collect data from users under 18. If you become aware of such a case, contact [email protected] for prompt action.

Changes to This Policy

This Privacy Policy is subject to periodic updates. All modifications will be posted here, with an updated effective date. Continued use of our Service indicates acceptance of any revisions.

Contact Information

For any privacy-related concerns, reach out to [email protected].